My payment won't go through. What should I do?

If you encounter difficulties while attempting to make a payment, we recommend following these steps:

1. Make sure you have sufficient funds in your account.
2. Verify that your credit card is authorized for online transactions and international payments.
3. Review the daily and transaction-specific spending limits imposed by your card issuer.
4. Ensure that your credit card information, including the card number, expiration date, and CVV code, is entered correctly.
5. Check if your credit card has expired or if the card limit has been reached.
6. Ensure that your card is not blocked due to security concerns or unusual activity.

If these measures do not resolve the issue, please consider exploring alternative payment options or contacting your bank for assistance.

Additionally, please consult the instructions corresponding to your specific device type:

For Android — Fix payment issues, such as declined or incomplete transactions

For iOS — If your payment method is declined

Issue not listed? Please reach out to our support team for help.