Was I double-charged?

If you see two charges for the Headway subscription, they can be caused by the following reasons:

1. You bought the subscription via the website and your app store provider (Apple or Google Play). 

This can happen if you paid for a subscription via the website and, after downloading the app, opted for a free trial, Special Offer, or any other plan within the app.

2. You bought the subscription using a different email address, thus creating two different accounts in the Headway app.

How can we check if this is the case?

• You have premium access to the app when you log in from two different email accounts.
• You have received two subscription confirmation emails sent to two different email addresses.

3. You have opted for additional services available on our website. The amounts are usually different in this case.

How can we check if this is the case?

• Review your inbox for subscription confirmations or offers related to Headway.
• Check your bank statement for merchant names and amounts.

Don't hesitate to get in touch with our Support Team via email at [e-mail] and include invoices for both charges in your letter.